A banking-sector client needed to improve control, performance, and storage management in a growing Jira Service Management environment. Their instance had exceeded the available cloud storage on a standard plan, and the volume of legacy files was creating serious operational friction.
The roadblock
The client’s JSM instance had reached 390 GB of storage against a 250 GB limit, with more than 300,000 large files contributing to the overage. This was affecting day-to-day usability across the platform. Moreover , as a rule they cannot have data of more than 7 years.
Key issues included:
What we as Atlassian experts delivered?
As part of a focused Jira health check services engagement, we reviewed the instance, identified the highest-impact cleanup opportunities, and designed a practical remediation path.
The work included:
Outcome
The cleanup reduced total storage from 390 GB to 5 GB within one week.
This created immediate value through:
The second opportunity in this brief is a strong Atlassian managed services message for organizations still running older on-prem versions of Jira, Confluence, or Bitbucket. Older versions often create avoidable security exposure, compatibility issues, and feature limitations.
As Atlassian solutions partner in India Preflex can support teams that need:
If your team needs Jira health check services, a Jira cleanup and optimization consultant, or support with Atlassian version upgrades, talk to us about the right next step for your environment.
Schedule a 20 mins free consultation